Privacy Policy
I. PURPOSE AND SCOPE OF COLLECTION
The data collected on this website mainly includes: full name, email, phone number and address of customers in the contact section. This is the information we require members to provide when sending a consultation request or wishing to purchase a product, so that we can contact and confirm with customers on the website in order to protect consumers' interests.
Members are solely responsible for the confidentiality and safekeeping of all service activities carried out under the information they provide and their own email accounts. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violation, or third-party storage of their registered name and password so that appropriate measures can be taken.
II. SCOPE OF INFORMATION USE
We use the information provided by members to:
- Provide product information to customers upon their request;
- Send marketing and promotional emails about goods we sell;
- Send notifications about activities on the website;
- Contact and work with users in special cases;
- Not use users' personal information for purposes other than confirmation and contact related to transactions;
- Respond to requests from judicial authorities, including: the Procuracy, courts and police investigation agencies, in relation to a customer's violation of the law.
III. INFORMATION STORAGE PERIOD
Members' personal data is stored until the administrators receive a deletion request. In all other cases, members' personal information is kept confidential on our servers.
IV. PERSONS OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION
Customers' personal information may be accessed in one of the following cases:
- Employees of the company.
- Partners contracted to perform part of the Company's services. These partners receive information under contractual agreements (part or all of the information depending on the contract terms) in order to support users in using the services provided by the Company.
V. ADDRESS OF THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION
Binh Dien Fertilizer Joint Stock Company (Vietnam)
Address: C12/21 National Highway 1A, Tan Kien, Binh Chanh, Ho Chi Minh City.
Hotline: 1900.6613
VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA
Members have the right to check, update, adjust or delete their personal information by contacting the website administrators.
Members have the right to submit complaints regarding information security to the website administrators. Upon receiving such feedback, we will verify the information and, if the member's report proves accurate, take timely measures depending on the severity of the case.
VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS
- Any dispute arising between the Company and Users will be resolved through negotiation. If no satisfactory agreement is reached, either party has the right to bring the case to a competent People's Court for resolution.
- If the dispute cannot be resolved through negotiation or mediation as above, the aggrieved party should gather evidence such as emails, messages, etc. and contact the Company. The Company will then contact the complainant to resolve the matter.
- If the case is beyond the Company's authority, the Company will propose transferring it to the competent authorities. In this case, the Company will continue to cooperate and provide support to best protect the aggrieved party.
Members' personal information is kept strictly confidential in accordance with this personal information protection policy. The collection and use of each member's information is carried out only with that customer's consent, except where otherwise provided by law.
We do not use, transfer, provide or disclose members' personal information to any third party without the member's consent.
In the event that the server storing the information is attacked by hackers resulting in the loss of members' personal data, we are responsible for promptly reporting the incident to the competent authorities for investigation and handling, and for notifying the affected members.
The administrators require individuals to provide complete relevant personal information when registering, such as: full name, contact address, email, phone number, etc., and to take responsibility for the legality of that information. The administrators are not responsible for, and will not resolve, any complaints related to a member's interests if the personal information provided at initial registration is found to be inaccurate.
VIII. COOKIE POLICY
1. What are cookies?
Cookies are small data files stored in your browser when you visit the website. They help the website remember your choices (such as display language and cookie preferences) and help us understand how visitors use the website so we can improve your experience.
2. Cookies used on this website
a) Essential cookies (always active, no consent required):
- bd_cookie_consent: remembers whether you accepted or declined cookies, valid for 180 days. After that, the website will ask you again.
- NEXT_LOCALE: remembers your selected display language, deleted when you close the browser.
b) Third-party cookies and services (only active after you click "Accept" on the cookie notice):
- Google Analytics (cookies _ga, _ga_*): anonymous traffic statistics used to improve the website, stored for up to 2 years.
- Support chat (IntelliCore): provides the online chat widget.
- Facebook, Zalo: display social media content and sharing buttons; these services may set their own cookies under their own policies.
If you click "Decline", these services are not loaded and any previously set analytics cookies are deleted.
3. Changing your choice
- You can change your choice at any time by clicking "Cookie settings" at the bottom of the page.
- You can also delete or block cookies in your browser settings. Note that blocking essential cookies may affect some website functions.